How do I track my order?

Once your order has shipped from our warehouse, you will receive an email notification with a confirmation. You can use your order number to find updated tracking information by messaging us through  the Live chat on the bottom left. Please note you will not get tracking information until your order is processed and shipped, please allow for additional processing time currently due to extra safety messages around COVID-19.

 

How do I cancel an order?

Our goal at US Moridini is process and ship orders quickly.  Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.  Free returns are always available. 

 

What is US Moridini's official website?

https://usmoridini.com  is the official website of US Moridini Jewelry for the United States and you can be confident that any products purchased from our site are genuine.  

 

What if I received an incorrect item or an item is missing from my order?

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately through our live chat on the bottom left or message us through our contact page so we can resolve the issue.

 

What are US Moridini's supported payment methods?

The US Moridini Online store  currently supports the following payment methods: 

 

- US Moridini Gift Card (electronic)

- Master Card

- Visa

- American Express

- Discover

- Apple Pay

- PayPal

- Diners Club

- Bitcoin

- Litecoin

 

What happens if my order is out of stock?

Sometimes we are forced to cancel orders due to unforeseen circumstances. This includes oversold products, products listed or priced incorrectly, and orders unable to be processed for other reasons. Please sign-up to our newsletter to get updates on out of stock products becoming available again

 

If you paid via PayPal, you will be issued a refund for the amount paid. 

If you paid via credit/debit card, your card will not be charged.


What if the price of an item changes after I purchased it?

We are not able to process price adjustments for previous purchases as prices fluctuate due to trends and consumer demand. 


When will I receive my electronic gift card (e-card)? 

E-Cards are sent over email on the same day, if the order is placed during business days. If ordered on a non-business day (Saturday/Sunday), the E-Gift card will be sent to the recipient the next available business day. 


Does US Moridini accept international cards with billing address outside of the U.S?

The US Moridini US Online store accepts  international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. 

 

What should I do if I received a damaged item?

In the rare occurrence that an item was damaged during transit, please contact our Customer Care center through our live chat on the bottom left or message us through our contact page..

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